Privacy Policy

Shaynee ("we", "us") helps you understand and improve your skin. Your trust matters to us, so this policy explains—in plain language—what we collect, why, and the control you have over it. This is a summary template and not legal advice.

Information we collect

• Account details — your name and email, provided when you sign in (e.g. Sign in with Apple).
• Skin profile — the quiz answers you give us: skin type, concerns, goals, and routine.
• Photos you scan — selfies, product shots, and meal photos you choose to analyze.
• Usage data — how you interact with the app (screens viewed, features used, scans completed) and basic diagnostics that help us fix bugs and improve the app.
• Device & advertising identifiers — if you grant permission through Apple's App Tracking Transparency prompt, your device advertising identifier (IDFA), used to measure marketing performance. You can decline, and the app works the same without it.

How we use it

• To generate your skin reports, product and food insights, and coaching.
• To track your progress and tailor your daily rituals over time.
• To keep the app secure, reliable, and to improve our features.

Face data

When you choose to scan your face, Shaynee collects the selfie photo you take. This is the only face data we collect. Before your first scan, we ask for your explicit in-app consent to analyze your photo and to send it to our AI provider for that purpose. We do not process or share any face data without that consent.

• What we collect & how — the selfie photo you capture in the app's scan screen. We collect it only when you actively take a scan.
• What it's used for — solely to analyze visible skin attributes (such as hydration, texture, clarity, firmness, and evenness) and generate your skin report, progress tracking, and coaching. We do not use face data for facial recognition, identity verification, or any biometric identification, and we do not use it for advertising.
• Why we store it — we store your scan photos so we can show your scan history, track your skin's progress over time, and let you compare results week to week. They are stored securely on Cloudflare R2, associated only with your account.
• How long we keep it — face photos are retained only until you delete the scan or your account. You can delete individual scans or your entire account at any time in the app, which permanently removes the associated face data.
• Who we send it to — to produce your analysis, the photo is sent to our AI processing provider, OpenRouter, which analyzes it using leading AI models and returns your result. OpenRouter acts solely as a service provider on our behalf to generate your analysis.
• Whether the third party stores face data — OpenRouter processes your photo only to return the analysis. PerOpenRouter's privacy policy, it does not store your image content for its own purposes and doesnot use it to train AI models; the image is handled transiently for the sole purpose of generating your result. OpenRouter provides protections consistent with this policy.
• We never sell face data, share it for others' marketing, or use your photos to train AI models.

Analytics, attribution & subscriptions

We work with a few trusted service providers to run and improve the app. They process only the data needed for their function and act on our behalf:

• PostHog — product analytics. Helps us understand how features are used and diagnose issues, so we can improve the app.
• AppsFlyer — marketing attribution. Measures which campaigns bring people to Shaynee and how the app performs. With your permission via the App Tracking Transparency prompt, this may include your device advertising identifier (IDFA). If you decline, attribution still works in a privacy-preserving way using Apple's SKAdNetwork, without your IDFA.
• Superwall — manages our subscription paywalls and records subscription and purchase events so your plan stays in sync across devices.

You can change your tracking choice at any time in iOS Settings → Privacy & Security → Tracking.

What we never do

We do not sell your data, and we don't use your photos to train models without your explicit consent. Your scans are yours.

Your choices

• View, export, or delete your scans at any time from the app.
• Delete your account entirely, which removes your associated data.
• Manage notification and tracking permissions in your device settings — including opting out of ad tracking under iOS Settings → Privacy & Security → Tracking.

Contact

Questions about your privacy? Reach us atsarah@shaynee.app.